| http://www.w3.org/ns/prov#value | - KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud and used by more than 900 organizations worldwide, including half of the Global 100 and 250 government entities, today announced its Software-as-a-Service (SaaS)-based KANA Express solution was included in a recent evaluation of leading vendors in the Customer Service Management market from indu
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