| http://www.w3.org/ns/prov#value | - Unlike banks, we do not have many simple, routine transactions.Camp said some banks can automate as many as 50 percent to 70 percent of their calls because most of the calls are inquiries, such as determining account balances that can easily be accomplished through IVR.Whenever a JCPenney customer has to transfer to a live agent from the IVR, the interactions that have taken place using the IVR g
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