| http://www.w3.org/ns/prov#value | - e tell us as much as possible to help us investigate the problem e.g.-Time/date you attempted to make payment, Reference number(s) of the account(s) you were intending to pay, Your card type (e.g. First Direct Maestro debit card), Any error message on screen, As much as you can about what happened and The version and type of web browser you were using e.g. Internet Explorer, Netscape Firefox, Oper
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