| http://www.w3.org/ns/prov#value | - Derek Eccleston, commercial director at eDigitalResearch, said: ???Whilst there are still a limited number of consumers using social media channels to contact brands (our survey showed that just 2% have recently used their Facebook, Twitter or other social media accounts to get in touch with a brand), it is currently the only channel that ensures all consumers receive a response following their co
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