PropertyValue
http://www.w3.org/1999/02/22-rdf-syntax-ns#type
http://www.w3.org/ns/prov#value
  • If your customer service is taking place over the phone, see if you can identify information about the caller that you can use in your conversation, such as the topic of a previous call.
http://www.w3.org/ns/prov#wasQuotedFrom
  • crmlearning.com