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So, if I truly need an answer faster than 3 weeks, I have to cc not only that person's boss, but their boss's boss. (If I just cc the boss, she does not check her e-mail and I think her slacker minions know that, so it is not enough of a threat.)The sad part is, the boss's boss does not really believe there is a problem, because if he is cc would on an e-mail, I will get a response within an hour.
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