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or providing automated directory assistance using transcriptsUS7412042 *Feb 14, 2003Aug 12, 2008Grape Technology Group, Inc.Technique for providing information assistance including a concierge-type serviceUS7443960May 8, 2006Oct 28, 2008At&T Intellectual Property I, L.P.Method and system for an automated departure strategyUS7447636May 12, 2005Nov 4, 2008Verizon Corporate Services Group Inc.System
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