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figures exceeded the expectations that were envisaged when the project was in development. then, one of the targets was that, within the first year of operation, 70% of citizens should find the Citizen Service centres easy to use and feel that they were of- fered a decent service.03 05 07 09 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51 53 55 57 59 61 63 65 67 69 71 35.
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