. . "Past studies suggest that equitable and easy access to information about local resources can help people deal with the myriad of situations that arise through everyday living such as finding a new job, locating daycare services, dealing with grief or divorce, moving to a new neighborhood, finding where to get your car fixed, etc. (Chatman, 1996, 2000; Chen & Hernon, 1982; Dervin, et al., 1976; Dur" . .