. . "At some point, it is potentially damaging to the brand and RIM wants to squelch that now before it gets worse, said Levy, senior-vice president of strategic consulting at Toronto's AR Communications.[Snip]The concentration of RIM's BlackBerry service at a single network operation centre in the Ontario city of Waterloo, through which traffic such as e-mails are routed, exacerbates such problems an" . .