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Features new chapters on the Internet, not taking complaints personally, and complaining effectively yourself, as well as new examples, tools... more...Add to my wish listAdd to cartBranded Customer Serviceby Janelle Barlow; Paul StewartBerrett-Koehler Publishers 2006; US$ 22.95The author of the bestselling A Complaint is a Gift, (Over 100,000 copies sold) details how to create a definitive, recog
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