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<http://webisa.webdatacommons.org/189254384>	<http://www.w3.org/ns/prov#wasQuotedFrom>	<ibmdatamag.com> .
<http://webisa.webdatacommons.org/prov/34044613>	<http://www.w3.org/ns/prov#wasDerivedFrom>	<http://webisa.webdatacommons.org/189254384> .
<http://webisa.webdatacommons.org/prov/15729249>	<http://www.w3.org/ns/prov#wasDerivedFrom>	<http://webisa.webdatacommons.org/189254384> .
<http://webisa.webdatacommons.org/189254384>	<http://www.w3.org/ns/prov#value>	"Organizations in telecommunications, banking, insurance and other fields recognize that they must do more to optimize customer interactions so they can improve customer loyalty, reduce churn and increase profitability." .