<http://webisa.webdatacommons.org/199291699>	<http://www.w3.org/ns/prov#wasQuotedFrom>	<iaapa.org> .
<http://webisa.webdatacommons.org/199291699>	<http://www.w3.org/1999/02/22-rdf-syntax-ns#type>	<http://www.w3.org/ns/prov#Entity> .
<http://webisa.webdatacommons.org/199291699>	<http://www.w3.org/ns/prov#value>	"A Complaint is a Gift : Using Customer Feedback As Strategy" .
<http://webisa.webdatacommons.org/prov/147523028>	<http://www.w3.org/ns/prov#wasDerivedFrom>	<http://webisa.webdatacommons.org/199291699> .