. . . "and functions within the company? 0% 100% Enter % score => 1.06 A focus on the customer and quality are effectively communicated to all employees within the company. 0% 100% Enter % score => 1.07 Employees have regular training and support to reduce errors and improve quality, including comparisons to planned improvements. 0% 100% Enter % score => 1.08 How effective are managers and super" .