. . "She called back and after her sitting on the phone not replying to anthing that I asked of her, she finally told me that ???I have done all that I could do for you, I have worked on your account for over 4 months and what I could not do and did not know how to do I reached out to other departments and other colleagues; your property went into foreclosure on January 2, 2012 and I will put in the no" . .