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  • Their website is a treasure trove of useful resources and information for consumer representatives.Making a complaint <a href="http://www.health.qld.gov.au/quality/consumer_complaints/complaints.aspUseful">http://www.health.qld.gov.au/quality/consumer_complaints/complaints.aspUseful</a> information about QLD Health's consumer complaints process.Recommended readingThe following books might be useful to you in your consumer representation work.
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