I would shout up 'no, Im fine no need to worry, bye!' and get rid of them quickly then continue my struggle.Two causes for this generally.Firstly denial that they are actually in a hole even though they know that they are :o( Or a form of shame, they dont want to be seen in a hole, it will mean the mask slipping and they may be seen as weak (can;t have that when we have learned to always portrey