good customer service, nice coffee, shame abou the food..... i will start by saying i used to work in a coffee shop and was a barista for a few years myself so I am very critical of coffee shops. starbucks is a nice place to go for a treat if you have had a hectic day shopping and need to perk yourself up. i tend to go to starbucks because i like their blend of coffee, i find Costa coffee is a bit too