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  • Casinos such as Foxwoods are the masters of understanding churn, Shaul says, but even they need help figuring out what to do about it. ???They can see when you???re reducing your spend and visiting less and they know exactly when to communicate to you and what level of bonus or discounts to offer to get you back,??? says Shaul. ???But say they do all that and a specific influencer still leaves.
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