charge associated costs incurred in time, carriage (including aborted deliveries), and for the custom made product ordered. 5.4: In addition, all returned / exchanged products (including the boxes) must be in their ORIGINAL CONDITION i.e. NOT WORN, ALTERED or WASHED, and they must be in their ORIGINAL PACKAGING. N.B. - DO NOT TAPE UP, OR WRITE ON BOXES. They must also be suitably packaged.