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  • See all 14 customer reviews This book is a life saver if you work in customer service or own your own company.ToddThere is so much great stuff in here, and it is written and compiled in a way that makes it very engaging and entertaining, while still being very informative.Aaron StewartHearing her speak, I was convinced she knew what she was talking about and signed up for the book.Dave Rodenbaugh
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