14]FIGS. 4A and 4B are a flowchart of the operation of the receiving server according to the preferred embodiment of the present invention. [0015]FIG. 5 is a flow chart of the operation of the customer's PC according to the preferred embodiment of the present invention. [0016]FIGS. 6A and 6B are an illustration of the transfer screen that an agent sees in the preferred embodiment of the present in