Their website is <a href="http://psc.ky.gov/agencies/psc/consumer/consumer.htm.here">http://psc.ky.gov/agencies/psc/consumer/consumer.htm.here</a> is a clip from their Consumer Service page: CONSUMER SERVICE PERSONNEL STAND-BY READY TO ASSIST YOU with your questions by calling toll-free 1-800-772-4636 (press 1 when you hear the recording) between the hours of 8 AM and 5 PM, Monday through Friday.