| http://www.w3.org/ns/prov#value | - However, as Clark points out:???When you are continually meeting customer needs, customer expectations naturally rise.??? Customer expectations overall are getting higher; shoppers can see what retailers such as John Lewis are achieving, so they believe that all companies should be able to deliver the same level of service.As far as exceeding expectations go, she says:???We???d all be grateful if
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