| http://www.w3.org/ns/prov#value | - How they integrated links to sites such as Facebook, Twitter and forums into their overall customer service strategy.An infographic that sums up the results can be found at http://www.eptica.com/IMG/jpg/TheEpticaMultichannelCustomerExperienceStudy.jpg The 2012 Eptica Multichannel Customer Experience Study report can be downloaded from http://www.eptica.com/Customer-Experience-Study-2012.html-ends-
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