| http://www.w3.org/ns/prov#value | - So this is going to take time, and we need to keep at it.GWEN IFILL: I want to ask you both about the solutions, the VA suggesting today among them creating a patient ??? what they call a patient satisfaction matrix, changing scheduling and access, hiring ??? putting in place a hiring freeze to get some of the people who have been doing these things wrong out of the office.First with you, Ralph Ib
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