| http://www.w3.org/ns/prov#value | - Don???t try to change people???s behavior: identify it and design for it.Let go of sacred cows, including materials, furniture and beliefs.Prepare staff for change.Use density maps to gather information on space use and areas for improvement.If your focus is service, make sure staff are service focused.If circulation is your primary point of human contact, train circulation staff to be ambassadors
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