| http://www.w3.org/ns/prov#value | - Consumers took to social networks and other digital media to voice their concerns.According to Erik Jacobsen, Online Development and System Strategy Manager at Vodafone, the company saw a 2,500% growth in negative social media interactions.???We knew that we couldn???t afford to not listen to our customers,??? said Jacobsen. ???Vodafone had to close the gap between customer expectations and delive
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