| http://www.w3.org/ns/prov#value | - However, people are more than twice as likely to remember a 'few small things that pleased them' - for example a friendly member of staff helping find a product, or a torn bag-for-life being replaced - than 'something particularly good that pleased them' such as the store manager who went out of her way to support someone who had recently lost his wife and didn???t know where to start with his fir
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