| http://www.w3.org/ns/prov#value | - Enjoy Part II ?????? (7)Customer service becomes the leading pillar from traditional CRM to adopt Social CRM practices and behaviors and technologies ??? In a certain way, this is a trend that doesn???t matter much, since the value of Social CRM strategy is built around what your company and customers need in particular to engage ??? which may or may not be customer service.
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