| http://www.w3.org/ns/prov#value | - Alternative embodiments of the present invention may include an advanced queuing system as applied to Contact Centers other than the Contact Center depicted in FIGS. 2A-2C. [0313] The present invention is an advanced queuing system and method that is used when the number of incoming Contacts 101 exceeds the number of Agents 150, resulting in perceived long hold times for the Contact 101.
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