| http://www.w3.org/ns/prov#value | - We are looking to implement IVR type technologies to not only cut back on the number of call center reps we need, but also to better serve the customer by providing bill information, trouble reporting/status, automated payments, and other information that would normally occur via a CSR. These IVR type technologies still require an IT person to set up and manage them, so I do not see the loss of IT j
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