| http://www.w3.org/ns/prov#value | - fully web-enabled enterprise platforms to support multi-channel retailing. ???This offers a better and more consistent customer experience across multiple channels,??? Lall says.Under a VoIP system, the switches and other gear that govern the physical routing of calls are gone, replaced by a web server that directs calls to the IP address for each customer service rep???s workstation.
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