| http://www.w3.org/ns/prov#value | - As explained by Kaplan and Norton in a series of articles that appeared in the Harvard Business Review between 1992 and 1996, KPIs of the Balanced Scorecard should concentrate on four fields of business activity: relations with customers, internal business process (for example, order entry and fulfillment), financial indicators such as profit and loss, and indicators of ???innovation and learning.
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