| http://www.w3.org/ns/prov#value | - It is also necessary to identify all the customer-facing system elements that must be updated, such as user interfaces, reports, customer representative support scripts, IVRs (Interactive Voice Response) systems and the technical system components, such as databases, data warehouses, programs, services and, of course, the BRMS tool, itself, including rule organization, rules, services and test cas
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