| http://www.w3.org/ns/prov#value | - Typically, the Designated Agents 1208 are those Agents 1206, 1208 that have more experience in handling all types of communications, perhaps have special skills such as additional languages or technical experiences or are specialized Agents 1206, 1208 that handle solely escalated communications from the Immediate Workflow 1204. [0308] While either class of Agents (Designated or not Designated) 120
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