| http://www.w3.org/ns/prov#value | - IDC's Worldwide Customer Care BPO Services research examines the strategies, market positioning, and overall future direction of several types of CRM and customer care services providers, including:Customer care BPO and technical support and help desk BPO providers (e.g., Alorica, Convergys, HP, IBM, Sitel, Sykes, Teleperformance, TeleTech, and West)Home-based agent providers (e.g., Alpine Access,
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