| http://www.w3.org/ns/prov#value | - The power here to increase first-call resolution has real business value in that it improves customer satisfaction, lowers cost because it gets done and it is over with, and improves agent satisfaction because the agent feels better about solving problems without a lot of extra work.Sheila McGee-Smith, president and principal analyst of McGee-Smith Analytics, says this capability is a benefit.
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