| http://www.w3.org/ns/prov#value | - Around one year ago there was a great discussion going on about the essence of Social CRM. Altimeter had published the 18 use case for Social CRM. I argue(d) only two of the use cases are truly Social CRM, because these two cater for the one element a Social CRM strategy cannot do without: Empowering the Customer in the process of creating value for the Customer.
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