| http://www.w3.org/ns/prov#value | - They lacked the tools to manage calls, such as skills-based routing and caller ID, and could not provide the reporting or actionable business intelligence needed to guide call center operations.We were in dire need of an upgrade, Griffin says. [The system] was a drain on our resources to maintain, and it was affecting our guest and employee operations.This was a real problem, especially since t
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