| http://www.w3.org/ns/prov#value | - The better companies have small focus groups or one-one-one meetings to ask, 'What can we do to make your job better?' A Few Kind Words When it comes to assessing customer-service employees, Gallup's Fleming cautions against tying job performance too strictly to metrics such as call volumes; otherwise managers will tend to focus on achieving high scores rather than on training reps to handle mor
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