About: http://webisa.webdatacommons.org/218716121

Property	Value
http://www.w3.org/1999/02/22-rdf-syntax-ns#type	http://www.w3.org/ns/prov#Entity
http://www.w3.org/ns/prov#value	The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
http://www.w3.org/ns/prov#wasQuotedFrom	wiley.com