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http://www.w3.org/1999/02/22-rdf-syntax-ns#type	http://www.w3.org/ns/prov#Entity
http://www.w3.org/ns/prov#value	???This book is the finest publication to date on the subject of telemarketing???s (call centers) strategic planning.???
http://www.w3.org/ns/prov#wasQuotedFrom	rlbencin.com