| http://www.w3.org/ns/prov#value | - it is not measuring the customers' scores [through the Net Promoter survey system]; it is doing something to help the employees light their fire.Reichheld hailed Apple, JetBlue, Rackspace, and Bain & Company as examples of companies that motivate their employees.According to Reichheld, companies should implement a strategy used by the Apple flagship store in Boston.
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