| http://www.w3.org/ns/prov#value | - Customers ranked quality of in-flight services, such as the food, beverage service, movies, and music, low with a 68 score, and seat comfort with an abysmal 63. ???What we are seeing is improvement in the ways of quality perceptions,??? says Forrest Morgeson, director of research at ACSI. ???he is usually the way companies are able to improve, and improve the quality of products they are delivering
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