| http://www.w3.org/ns/prov#value | - Similarly, if it is determined that the user is a novice user or is struggling with system, slow, detailed instructions may be provided in accordance with the selected or created persona. [0042] The plurality of user prompts generated at 82 are generally directed to completing a user desired transaction, i.e., the purpose for which the current user contacted IVR system 12, such as to check a balan
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