| http://www.w3.org/ns/prov#value | - In such settings firms need to determine: (i) the prices charged to all customer classes, (ii) the waiting time standards, i.e. expected steady-state waiting time promised to all classes, (iii) the capacity level and (iv) a priority discipline enabling the firm to meet the promised waiting time standards under the chosen capacity level, all in an integrated planning model which accounts for the im
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