| http://www.w3.org/ns/prov#value | - In my book a (ajax web-based) helpdesk application consists of a little more:-user management, including imports-problem management-change management-configurable email responses (get mail when you report a ticket, when you get a ticket on your name, ...)-good comprehensive overviews-reporting-searches-some sort of wiki which is integrated.-selfservicedesk where a user can review and update incide
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