| http://www.w3.org/ns/prov#value | - In response to command and other messages received by local router 70 from controller 30, local router 70 issues commands to the ACDIIVR, or PBX system causing public network interfaces (not shown) in the ACD, PBX or IVR to connect and disconnect calls received thereat from the public networks to and from appropriate caller services (e.g. interactive voice response system 74) or individual agents
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