| http://www.w3.org/ns/prov#value | - In another benchmark research into customer experience management I found that the vast majority ??? just over 80 percent - of companies have identified that in these trying economic circumstances they need to improve the way they handle customer interactions i.e. phone calls, visits to the web site, IVR self-service, IM sessions, text messages, responses to e-mails and other written documents, an
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